They can offer their passengers access to cities across the United States along with connections to the four corners of the world — something Southwest cannot do. In fact, standardization was constructed on the base of what the clients perceive as quality, not the stereotypes that companies built around it.
Mastering tools and operations through strong training, and standardization of procedures. Advertisement On one recent flight to Las Vegas, when a flight attendant learned that a couple were going to marry, she dimmed the cabin lights and led the whole plane in a loud toast.
New York, Free Press.
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